Certified Refurbisher Together with our sister company Seattle Coffee Gear . we’re a certified refurbisher of Philips/Saeco products . and a certified reseller of refurbished products from brands like DeLonghi and Miele. What does refurbishment mean to HouseholdGear? Our refurbishment team examines . cleans . reconditions . and repackages items to ensure quality performance and reliability. WHERE DID IT COME FROM? This machine was returned to the manufacturer for an unknown reason; it could have had a bit of use or have been returned unused for remorse reasons. HOW WAS IT REFURBISHED? A team of expert technicians thoroughly assesses the machines . including: Taking them apart and cleaning each part individually Rebuilding or replacing parts as needed Performing repairs if necessary Testing to ensure they perform to specification Certified refurbished products work like new . with minimal or no signs of wear or damage. These products ship with relevant accessories described below Packaging: Certified refurbished products will not include the original manufacturer packaging and will arrive in generic packaging (heavy duty white double wall carton with molded foam surrounding the inner contents)